HEALTH CARE EXPECTATIONS OF OUT-PATIENTS IN UNIVERSITY OF ILORIN TEACHING HOSPITAL (UITH), NIGERIA
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Date
2016-09
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Department of Educational Foundations and Counselling, Faculty of Education, Obafemi Awolowo University Ile-Ife, Nigeria
Abstract
Patients going for consultations have expectations towards accessing medical services. The inability of
health personnel to meet patients’ expectations may lead to poor consultation outcomes and patients’
dissatisfaction. The objective of this study is to investigate the health care expectations of out-patients of
UITH, Nigeria and to examine the influence of gender and age on respondents’ views. Descriptive survey
research design was adopted for the study. The population for this study was all out-patients in UITH,
Nigeria. A total of 900 respondents were selected using a three-stage sampling procedure which
comprised simple random sampling, purposive and systematic random sampling techniques. The
instrument used for data collection was a self-designed questionnaire titled “Health Care Expectations
Questionnaire’’. The validity of the questionnaire was established by Five experts in the Departments of
Counsellor Education, Behavioral Sciences and Tests and Measurement, University of Ilorin, Nigeria.
The reliability of the questionnaire was determined using split-half method and a correlation coefficient
of 0.78 was obtained. Analysis of Variance (ANOVA) and t-test statistical tools were used to test the
formulated hypotheses at 0.05 alpha level. The findings showed that the expectations of out-patients in
teaching hospitals in Nigeria include functional equipment, appropriate treatment, appropriate care,
efficient staff, clean environment, and friendly staff. Significant difference was found on the basis of age.
The study concluded that government should provide modern equipment in hospitals through appropriate
funding. Counsellors should help patients meet with expectations; they should assist patients to cope with
unmet expectations.
Description
Keywords
Health care, Expectations, Out-patients, UITH