Assessment of the of Organisational Culture and Services Delivery in Selected Public Libraries in Kwara State, Nigeria
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Date
2021
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Abstract
This study examined the effect of organizational culture on service delivery among
public libraries in Kwara state. The study generated four research questions with one
null hypothesis. The study adopted a descriptive survey research design. The
population of the study includes the staff of public libraries in Kwara State. The
population of the study is 202. Total enumeration sampling was used due to the
manageable population of the study. The study used a self-structured questionnaire as a
tool for data collection and frequency count, tables and simple percentage, mean and
standard deviation, and PPMC was used as data analysis. The finding of the study
revealed that adaptability orientation, consistency orientation, and involvement
orientation are organisational culture that is not prevalent in public libraries. Though,
mission orientation was highly prevalent in public libraries in Kwara state. It also
revealed that low patronage, lack of current personnel, lack of trained personnel, and
inadequate funding among others, are challenged to service delivery. The study
recommends that librarians should imbibe an all-encompassing culture that will
incorporate them in the delivery of services to public libraries and training and
retraining should be organized for library staff on organizational culture for the
services delivery.
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Keywords
: Public libraries, Organizational culture, Service delivery