Total Quality Management in Nigerian Oil Marketing Company: A Study on Mobil Nigeria Plc
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Date
2008-07-01
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Publisher
Adamawa State University Journal of Decision Analysis
Abstract
Implementation of Total Quality Management in Organization is not limited to an area of organization; it involves all departments and sections of the organization. It also means a complete involvement of the entire workforcce in the organization, that is from the chief executive to the leas subordinates. This paper therefore critically examines the importance of the Total Quality Management approach to high quality products and customer satisfaction in a Nigerian Oil Marketing Company - Mobil Oil Nigeria Plc. It considered the TQM approach's contribution to business operation in a downturn economy such as Nigeria and recommends for its use not only in an oil marketing company but business organization either government owned or privately owned.
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Keywords
Quality, Organization, Customer, Workforce, Products, Strategic