Physically Challenged Undergraduates Satisfaction with Library and Information services in Kwara State higher institutions
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Date
2015
Journal Title
Journal ISSN
Volume Title
Publisher
Trakya University, Turkey and Balkan Libraries Union
Abstract
Despite the fact that academic libraries put their effort to satisfy the needs of their users,
they however still neglect some group of users (physically challenged) in the information and
service provision. This study was therefore undertaken to find out the physically challenged
undergraduates satisfaction with library and information services in Kwara State higher
education institutions. Survey research design was adopted to give in-depth information about
the study while data was collected through questionnaire. Five research questions were
answered by study. The results revealed that information needs of the physically challenged
undergraduates in various higher institutions are the same. The level of availability and
accessibility of information materials and services to these groups of users was also revealed in
the study. Limitations such as non-inclusion of the physically challenged students in the
decision making process of the library as well as unavailability of specific information materials
that suits the disability of the physically challenged students in the library was also identified.
Based on these findings, the study recommends training of library staff to meet the needs of
physically challenged users and inclusion of these special group of users in the decision making
process of the library concerning their collection development.
Description
Keywords
Physically challenged, Library, Library and information services, Satisfaction, Higher institutions.