IMPACT OF JOB STRESS ON EMPLOYEES’ PERFORMANCE: A STUDY OF GUARANTY TRUST HOLDING COMPANY
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Date
2025
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Department of Industrial Relations and Personnel Management, Faculty of Management Sciences, University of Ilorin, Ilorin, Nigeria.
Abstract
Organizations in the world have documented the alarming increase in the negative effects of stress on employee’s
performance. Stress-related illnesses are viewed as the leading cause for lower productivity levels in the
workplace. This study examines the impact of job stress on employees’ performance using Guaranty Trust Bank
Plc, Ilorin, Kwara State. The specific objectives were to; (1)examine the extent to which workload affect the
quality of service delivered by employees; (2) assess the influence of role ambiguity on employees’ task
proficiency; and (3)examine the effect of role conflict on employees’ productivity. The study employed
descriptive research survey design. The total population of staff was two hundred and twenty-one (221). Multi
stage sampling technique was used in selecting Guaranty Trust Bank Plc staff. Taro Yamane was used in
determining the sample size of one hundred and forty-two (142) respondents for the study. Primary data were
collected from bank staff through structured questionnaire. Data were analyzed using SPSS, Multiple regression
and Pearson correlation at 0.05 significance level. The findings of the study were that; Workload has a high
positive significant with the quality of service delivered by employees. The R2=0.522 with p-value =0.000<0.05;
Role ambiguity significantly impact employees’ task proficiency; with R2=0.571 and p-value =0.000 which
means that 52% of role ambiguity is explained by employees’ task proficiency; and Role conflict has a high
positive correlation with employees’ productivity. The study therefore concluded that job stress has significant
impact on employees’ performance. The study recommends that banks should ensure that employees' role are
clearly stated and also ensure that each employee is assigned to a single task which will reduce their mental
stress thereby increases their performance.
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Keywords
Job Stress, Workload, Role ambiguity, Role conflict, Employee performance, Quality service delivery
Citation
Olawale Y. A., Salman A., Jimoh A. L., & Mustapha O. (2025). Impact of Job Stress on Employees’ Performance: A Study of Guaranty Trust Holding Company, Ilorin Journal of Human Resource Management, 9(2), 32-42