Browsing by Author "Tsado, Emmanuel"
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Item APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) IN HEALTH CARE SYSTEMS: IMPLICATION ON PATIENT’S SATISFACTION IN KWARA STATE SPECIALIST HOSPITALS.(Advances in Management, 2011) Adeoti, Johnson Olabode; Lawal, Adedoyin Ishola; Tsado, EmmanuelThis paper seeks to investigate whether the implementation of Total Quality Management in Specialist Hospitals in Kwara State has a relationship with the patients’ satisfaction or not. Total Quality Management (TQM) practice has been adjudged to be a magic wand that helps management to check product or services defects on the spot. TQM enables the management to trace the point of breakage of quality and engenders the commitment of all organization members to quality goals of the organization. Four specialist hospitals were selected for the study from four different local governments lfelodun, Ilorin East, Moro and Offa, 200 questionnaires were distributed among the local governments on the basis of 50 per local government. This paper concludes that there is a direct linkage between patient’s satisfaction and the implementation of TQM in specialist hospitals in Kwara State. In other words, TQM enhances patents’ satisfaction.Item Employees’ Training, Work Commitment and Turnover Intention: A survey of Employees in Selected Hotels in Abuja Metropolis.(Department of Marketing, Faculty of Management Sciences, University of Ilorin, Ilorin, Nigeria., 2015-06) Gunu, Umar; Yere, Kizito, John; Tsado, EmmanuelIn this present century, strive for competitive advantage is one of the most important trends among the business organizations. However, this cannot be achieved without having competent employees. Furthermore, employee’s commitment and turnover rate may be a barrier. Therefore, this study examines the relationship between training, employee’s commitment, and turn over intention. The study used primary data which were sourced using questionnaire. Simple random sampling technique was to select the respondents. Frequency table and chart were used to analyse the data, and chi – square was used to test the hypothesis. Findings from the study indicate that 29% of the respondents agree and 12% of them strongly agree that they will remain with the organization for over 10 years after being trained. Also, the result of the test of hypothesis shows that employee’s commitment and turnover intention depends on training. The study therefore concludes based on its findings that employee’s training, apart from its potentials of increasing performance can also reduce employee’s turnover rate. It was thus recommended that hotel managers should make training of employees a major priority.Item Influence of Socio-Economic Factors on Labour Turnover in Nigerian Manufacturing Industries.(Department of Sociology, University of Ilorin, Ilorin, Nigeria, 2011-12) Tsado, Emmanuel; Gunu, Umar.In every organisation, the need to motivate employees for higher performance has become imperative for management. Experience has shown that attempts to treat employees like other factors of production have always resulted in voluntary quits and low productivity. It is against this background that the present study seeks to investigate thee socio economic factors influencing labour turn over in Nigerian manufacturing industries. Questionnaires were used to collect data for the study. Multiple regression was used to analyse hypotheses formulated for the study. The findings of the study indicated that worker’s salary and promotion were significant factors which affect variability of labour turnover. However, geographical location of workers is not a significant variable explaining changes in labour turnover .The study recommends that management should provide realistic salary for its workers and as well institute adequate promotion system that matches the capacities of individual to be demand of the work in order to reduce labour turnover.