Browsing by Author "Olota Oluwayomi Omotayo"

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    AN EVALUATION OF ORGANIZATIONAL CHANGE ON EMPLOYEES' PRODUCTIVITY
    (Islamic University in Uganda, 2019-12) Aun Isaac Iortimbir; Abdul Falilat Ajoke; Oladipo Ganiyu Taiwo; Olota Oluwayomi Omotayo; Oyedokun Godwin Emmanuel
    Today's business environment requires companies to undergo changes almost constantly if they are to remain competitive. Factors such as globalization of markets and rapidly evolving technology force businesses to respond change in order to survive. The objective was to evaluate organizational change as it affects employees' productivity in Access Bank Plc. The study adopted the survey design. The population of the study was 110 employees from the three (3) branches of Access Bank Plc in Ilorin (i.e. Unity, Tanke, and Surulere branch). The population of the study is a census one. Data were collected using the questionnaire research instrument. Data collected were analyzed using frequency tables and percentage and regression analysis at an alpha level set at 0.05 (i.e. p < 0.05). The result of the study shows that: Employees' participation in decision making during change process significantly improved organizations market share (p = < 0.05, r =0.941); There is a significant positive relationship between effective communication and improved productivity in the banks under study (p<0.05, r = 0.931); and Application of technological innovation, significantly enhanced profitability in Nigerian banks (p<0.05, r =0.826). The study concluded that effective change management on employees' performance is achieved when employee participation in decision making constantly initiated, communication is well enhanced and technological innovations are utilized. The study recommended that Access Bank Plc should involve employees in decision making during change processes; ensure effective communication processes; and adopt technological innovations in order enhance profitability.
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    Impact of Customer Satisfaction on Mobile Telecommunication Service Provider.
    (Transcampus Interdisciplinary Research and study Group, Nigeria, 2014) Abdul Falilat Ajoke; Salman Abdulrasaq; Olota Oluwayomi Omotayo
    One of the purposes for the establishment of telecommunication industry is to create satisfaction for the use of the services in all spheres of life while realizing the profit motives. However, there had been complaints from customers about the quality of service delivery of the mobile telecom nerworks (MTN) in Nigeria. In spite of the appreciable growth and expansion recorded in the industry, “ the quality of service is still poor” . Therefore, this study is designed to examine the effect of customer care service on customer satisfaction and examine the effect of network quality on customer satisfaction. Primary data were used, the primary were obtained through the administration of questionnaire. Multi stage sampling was employed, first, stratified sampling was used 10 segment llorin market into three (3) on the basis of socio-economic consideration. Frequency distribution and multiple regression method were used to analyse the data. The result of the analysis revealed that quality customer care service and quality of network affects customer satisfaction, and that there is significant relationship between pricing policy of telecommunication organisation (MTN) and customer satisfaction. The study concluded that MTN should not just rely on profit margins as a good indicator of business performance; rather, they should develop strategies that will capture customers perceptions of their service In light of these, the study recommends that billing, customer care service, quality service delivery and reduction of tariff should be focused upon by the service provider so that the market share and the profit of the organization can be realized.