Browsing by Author "Oguntifa, Felix Ogunshola, Adeyemi, Emmanuel Adewale, Abogunrin, Abiodun Peter, Daramola, O. Tope"

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    EFFECT OF EMOTIONAL LABOUR STRATEGY ON JOB STRESS OF SECURITY OPERATIVES IN KWARA STATE, NIGERIA
    (A publication of Department of Business Administration, University of Maiduguri, Borno State, 2022-03) Oguntifa, Felix Ogunshola, Adeyemi, Emmanuel Adewale, Abogunrin, Abiodun Peter, Daramola, O. Tope
    This study investigates the effect of emotional labour strategy on employee job stress among security operatives of Nigeria Security and Civil Defence Corps (NSCDC), with particular reference to the Kwara State Command. Primary data were collected from randomly selected sample of 265 officers, drawn from a total population of 1241. The instrument of data collection was structured questionnaire, with items designed on a 5-point Likert scale. The hypotheses formulated in line with the research questions were tested using multiple regression analysis, with the aid of SPSS. Findings revealed that deep acting emotional labour strategy leads to a lower level of associated job stress among NSCDC operatives. Thus, it was concluded security officers using surface acting often use fake, vague or artificial emotions during service delivery which leads to higher emotional dissonance and consequently higher level of stress. The study recommends that policy makers in security agencies, and those who set emotional display standards, need to pay close attention to display rules being set as this definitely have significant impact on the level of job stress experienced by employees and consequently affect employee job attitude.