EFFECT OF EMOTIONAL LABOUR STRATEGY ON JOB STRESS OF SECURITY OPERATIVES IN KWARA STATE, NIGERIA
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Date
2022-03
Journal Title
Journal ISSN
Volume Title
Publisher
A publication of Department of Business Administration, University of Maiduguri, Borno State
Abstract
This study investigates the effect of emotional labour strategy on employee
job stress among security operatives of Nigeria Security and Civil Defence Corps
(NSCDC), with particular reference to the Kwara State Command. Primary data
were collected from randomly selected sample of 265 officers, drawn from a total
population of 1241. The instrument of data collection was structured
questionnaire, with items designed on a 5-point Likert scale. The hypotheses
formulated in line with the research questions were tested using multiple regression
analysis, with the aid of SPSS. Findings revealed that deep acting emotional labour
strategy leads to a lower level of associated job stress among NSCDC operatives.
Thus, it was concluded security officers using surface acting often use fake, vague or
artificial emotions during service delivery which leads to higher emotional
dissonance and consequently higher level of stress. The study recommends that policy
makers in security agencies, and those who set emotional display standards, need to
pay close attention to display rules being set as this definitely have significant impact
on the level of job stress experienced by employees and consequently affect employee
job attitude.
Description
Keywords
Deep acting, Surface acting, Job stress, Emotional labour strategy
Citation
12) Oguntifa, F.O., Adeyemi, E.A., Abogunrin, A. P. & Daramola, A.T.(2022). Effect of Emotional Labour Strategy on Job Stress of Security Operatives in Kwara State, Nigeria 7(1), 77-89