Browsing by Author "Gbadeyan, Rotimi, A."

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    PUBLIC SECTOR PARTICIPATION IN HEALTHCARE DELIVERY: A QUALITATIVE INTERVIEW BASED STUDY ON CONSUMERS’ PERCEPTION OF SERVICE DELIVERY IN NIGERIA
    (Kaduna Business and Management Review, 2015-12-17) Gbadeyan, Rotimi, A.; Adeoti, Johnson Olabode
    The introduction of the Health insurance Scheme in Nigeria has resulted in the arrival of new players in the Health sector. who are making effort to bring about better healthcare services to the people. This effort has not achieved the results due to few people mostly public servants, enjoying the services of the Scheme. Iris considered that the participation of’ Health Maintenance Organisations (HMOs) and accredited health Care facilities Would serve as channels for access to quality healthcare and consumer satisfaction. The objective of this paper is to examine the customers’ perception of these organization and the .cervices they render, This paper employs interview method with consumers of healthcare services in Lagos state. The finding indicates that despite the respondents being satisfied with the services offered. there is ample need for services improvement. The paper concludes that, the health insurance if well managed and its services extends o those not covered by the scheme, this would go a long way in bringing about improve health status of the people. The study recommends the need fir constant monitoring of healthcare providers and HMOs for more qualitative service delivery in Nigeria.
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    Total Quality Management in Nigerian Oil Marketing Company: A Study on Mobil Nigeria Plc
    (Adamawa State University Journal of Decision Analysis, 2008-07-01) Gbadeyan, Rotimi, A.; Adeoti, Johnson Olabode
    Implementation of Total Quality Management in Organization is not limited to an area of organization; it involves all departments and sections of the organization. It also means a complete involvement of the entire workforcce in the organization, that is from the chief executive to the leas subordinates. This paper therefore critically examines the importance of the Total Quality Management approach to high quality products and customer satisfaction in a Nigerian Oil Marketing Company - Mobil Oil Nigeria Plc. It considered the TQM approach's contribution to business operation in a downturn economy such as Nigeria and recommends for its use not only in an oil marketing company but business organization either government owned or privately owned.