Dispute Resolution Mechanism for Electricity Supply Industry in Nigeria.
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Date
2022
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Publisher
by University Kebangsaan Malaysia (UKM) Press.
Abstract
Many Nigerian artisans have being rendered inactive in their various callings. One of the reasons for this is the poor supply of electricity by the designated industry. Unfortunately, man of these artisans do not know where to go and lodge their complaints when they are served with expensive electricity bills. Therefore, this paper is aimed at evaluating the legal framework for electricity supply dispute resolution in Nigeria. It also examines the effectiveness of this legal framework. This paper employs a quantitative research approach by using a survey design for data collection a descriptive statistics for data analysis of the 15 stakeholders who ere surveyed. The review showed that a dispute resolution outlet is provided for customers who may wish to express their complaints about easy access an quick settlements. The fining also reveal that the industry has moved to other more result-oriented dispute resolution mechanism such as mediation, arbitration, conciliation among others. There is a regulatory commission charged with the dispensation of justice on dispute resolution. However, what is left is public enlightenment to enable people to explore this available dispute resolution outlet i order to minimize the settlement.
Description
Keywords
Dispute Resolution mechanism, poor service, customer, Nigeria
Citation
Journal of Law and Society, 31; 99 – 110.