Communication Strategies in Medical Consultations in the Limpopo Province of South Africa
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Date
2015
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Department of Sociology, Osun State University
Abstract
Communication during consultation could prove rather challenging particularly when patients and medical staff do not speak the same language. The use of English as a language of communication in medical consultation may prove problematic in societies where English is not the official language, us in South Africa. This study adopted the qualitative research design using the research [Oafs of audio recordings, interviews and observation to collect data from 19 doctors, 13 nurses and 35 patients in 10 hospitals in the Limpopo province of South Africa. Conversation analysis was used 10 analyse data collected through audio recordings of interviews and doctor- patient interactions. From the analysis of the recorded consultations, the communication strategies were identified. Recommendations were made based on the communication between English-speaking foreign medical doctors in the Limpopo province with a focus on the communication strategies.
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Keywords
Communication strategies, communication analysis, Euphemisms, consultation