Assessment of Quality of Service of G.S.M. Networks in Ilorin Metropolis, Nigeria
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Date
2020-06-30
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Ahmadu Bello University, Kaduna Nigeria
Abstract
Following the rollout of GSM services across Nigeria, the socio-economic landscape of the country has been positively
altered. Its explosive growth has brought huge revenues to the operators, as well as the government and at the same time benefited the
citizens in many ways. However, the principal developmental factors that has continued to mar these benefits is the aggressive
complaints from GSM subscribers regarding the horrible Quality of Service (QoS) rendered by the GSM operators across the country.
As the number of subscribers of GSM in Nigeria increased, congestion rates also increased and there has been a huge demand for a
decent QoS in the country. In this study, three key performance indicators (KPI) parameters, call setup success rate (CSSR), received
signal level (RSL) and call drop rate (CDR) were used in assessing the performance of two of the major GSM networks in Ilorin
Metropolis of Nigeria, which have been tagged Network “A” and Network “B”. A and B monitored are far from providing reliable
services to Nigerians. None of the networks in the study met the ≥ 98% CSSR required by the N.C.C. regulations, and none met the ≤
2% CDR required by the N.C.C. regulations. The problems GSM operation encountered have been attributed to a number of challenges,
with cited faults ranging from the Network providers, to regulatory agencies, and even to the Nigerian Government.
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Keywords
Global System for Mobile Communication, Quality of Service, Key Performance Indicators, Network Congestion, Received Signal Level
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