Organizational Performance Measurement of Nigeria Indigenous Contractors Using Key Performance Indicators.
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Date
2020
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Faculty of Environmental Studies, Ahmadu Bello University, Zaria, Nigeria.
Abstract
Measuring organisational performance of construction firms with Key Performance Indicators (KPIs) at project level has become inadequate hence KPIs measured at organisational level are necessary and already relevant to contracting firms in several countries. Nigerian Indigenous Contractors (NICs) are still largely assessed through project level KPIs and this has contributed to below average organizational performance resulting in close down of many firms and difficulties in delivering complex infrastructure projects. This study critically examines KPIs at organizational level of NICs. Review of literature synthesized 75 KPIs. Factor analysis was used to reduce the KPIs to 53 measuring 6 factors. Structured questionnaire was administered to 486 construction professionals comprising Architects, Quantity Surveyors, Engineers and Builders in management positions of NICs from Abuja, Lagos and Rivers, 256 was returned representing 53% response rate. Factors were ranked using mean and standard deviations. Procurement factors ranked highest amongst factors measured by the KPIs with an average mean of 5.98, business procedure and finance ranked equally high at 5.94 and 5.79 respectively. Other factors measurable with the KPIs include organisational knowledge and project management factors. Environmental factors ranked lowest at 4.41. The study identified latent KPIs relevant to measurement of organisational performance factors in NICs. Measurable factors are important indices for adequate assessment NICs performance at the organisational level. It is recommended that NICs inculcate these measurable indices for adequate assessment of their organisational performance.
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Keywords
Construction Professionals, Key Performance Indicators, Nigerian Indigenous Contractor, Organisational Performance
Citation
17. Rasheed A. S., Adebiyi R. T., Olowa T. O. & Musa N. A. (2020) Organizational Performance Measurement of Nigeria Indigenous Contractors Using Key Performance Indicators. ENVIRON- Journal of Environmental Studies. 2(1) 34 – 45. Published by Faculty of Environmental Studies, Ahmadu Bello University, Zaria, Nigeria.