Effectiveness of Mediation as Third-Party Conflict Resolution Mechanisms on Industrial Harmony in Teaching Hospitals in Nigeria
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Date
2024
Journal Title
Journal ISSN
Volume Title
Publisher
Department of Sociology, Baba-Ahmed University, Kano, Nigeria
Abstract
This study examined the effectiveness of third-party conflict resolution through
mediation mechanism on industrial harmony in teaching hospitals in Nigeria. The
selected hospitals are Federal Teaching Hospital Ido-Ekiti (3371), Obafemi
Awolowo University Teaching Hospital Complex (OAUTHC), Ile-Ife (4175),
University College Hospital (UCH), Ibadan (4546), Ondo State University Medical
Sciences Teaching Hospital Akure (2820), and Lagos University Teaching Hospital,
Idi-Araba (3518). In all, there are 20,475 union members in the study area
representing the study population in the selected hospitals. This study combined
different sampling techniques to select respondents for the survey. A total of 400
respondents were selected among the thirty-six (36) union bodies in the study area.
Additionally, 2 key informants (two union leaders/executives) were purposively
selected in each of the hospitals based on their assumed in-depth knowledge of
informal conflict resolution mechanisms in settling disputes, giving a total of 12
Key Informant Interviewee (KII). Findings showed that perception respondents
regarding mediation mechanism in settling dispute was indicated that 42.3% (165)
of the respondents showed high effectiveness, 55.6% (217) showed moderate
effectiveness while 2.1% (8) showed low effectiveness. The use of mediation
mechanism will first help to achieve peaceful relationship between government and
staff (x =3.59±1.174). Secondly, use help in achieving the fulfillment of government
agreement made to hospital staff (x =3.58±1.141) and thirdly help to achieve to
favourable employment policy (x =3.57±1.075). Regression analysis in Table 4
shows that mediation mechanism significantly contributed to fulfillment of
government agreement of workers in teaching hospitals (R2 = 0. 427, F = 30.240, p
< 0.01). On the whole, mediation predicted 42.7% dispute resolutions in achieving
peaceful relationship between government and staff; fulfillment of government
agreement and favourable employment policy in teaching hospitals. This study
concluded that third party resolution by mediation mechanism can be used to ensure
the fulfillment of government agreement to staff to avoid disputes between hospital
staff and employer (government) and thus, significantly promote industrial
harmony in teaching hospitals in Nigeria.
Description
Keywords
Conflict, Resolution, Mediation
Citation
Agbana, A. F., Muhammed, A. Y., Raji, A., Abdulbaqi, S. Z. & Olatunji, A. G. (2024) Effectiveness of Mediation as Third-Party Conflict Resolution Mechanisms on Industrial Harmony in Teaching Hospitals in Nigeria. Bauk Journal of Sociology 1(2) 1-10. Published by Department of Sociology, Baba-Ahmed University, Kano, Nigeria