Influence of staff Training on quality of Library Services. A Case Study of University of Ilorin Library
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Date
2020
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Publisher
Igbinedion University Okada
Abstract
The purpose of the study was to examine the influence of staff training on the quality of library
services in the academic library of the University of Ilorin, Kwara State. The research design
used was a descriptive research survey method; the data were collected by means of a structured
questionnaire designed by the researcher. To achieve the objectives of the study, five (5) research
questions were developed. One hundred and seven (107) copies of the questionnaire were
answered, returned, and analyzed using Statistical Package for Social Sciences (SPSS Version
21) programs for data analysis. The result of the findings shows that the majority of the
respondents 67(62.6%) strongly agreed that staff training programmes improved the quality of
service delivery to the clienteles. The findings also show that majority of respondents indicated
that off-the-job training programmes do not support by the management simply because the
management feel that more hands are needed to man the library and there is no fund to support
that kind of training programme. However, 88 (82.2%) respondents strongly agreed that
outstanding performance should be adequately rewarded whereas 6 (5.6%) respondents
disagreed. The study, therefore, recommends that the management should make provisions for
librarians and other library staff to spend time in developed nation’s libraries for the purpose of
skill acquisition and to be abreast of the latest development in the profession and global best
professional practices.
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Keywords
Staff Training, Library Service, Quality Service, University of Ilorin