Perception of Commuters on the Quality of Service Rendered by LAGBUS in Lagos State, Nigeria
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Date
2022
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Department of Geography, Tourism and Territorial Planning, University of Oradea, Romania
Abstract
This paper examines the perception of commuters on the quality of services rendered
by LAGBUS. Lagos state has continously witnessed unprecedented population growth as well
as traffic congestion. This growth has resulted to pressure on existing transport infrastructure
which necessitated the introduction of LAGBUS by the state government to improve transport
service. The study made use of primary and secondary sources of data. The primary data was
obtained through the distribution of one hundred and twenty (120) copies of questionnaire to
respondents through random sampling technique to LAGBUS users but only 106 copies were
returned. Descriptive statistics including tables cross tabulation and charts were used to analyze
the data. The findings showed that 92.5% of the respondents have been using LAGBUS for
more than a year due to cheaper cost and stable price of travel as compared to other forms of
public transport providers in the state. 37.7% and 39.6% of the respondents were of the view
that they patronize LAGBUS due to its comfortability (comfort seats) and restriction of
preaching and trading respectively. The rating of the services of LAGBUS showed that 88%
and 58.5% of the respondents were of the view that their services were satisfactory and regular
respectively. Long waiting time is the most challenging problem faced as revealed by 58.5% of
the respondents. The study recommends that more buses should be designated to strategic or
populated bus stops to reduce passengers’ long waiting time as well as the provision of more
road infrastructure such as parking space, alternative routes and road expansion
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Citation
Malik, N.A., Asaju, J.A., & Oguntimehin, A.O. (2022). Perception of Commuters on the Quality of Service Rendered by Lagbus in Lagos State, Nigeria. Analele Universităţii din Oradea, Seria Geografie, 32(1), 55-62