E-GOVERNMENT IMPLEMENTATION IN NIGERIA: BUILDING A NEW PARADIGM FOR PUBLIC TRUST
No Thumbnail Available
Date
2021
Journal Title
Journal ISSN
Volume Title
Publisher
National Institute for Legislative and Democratic Studies, National Assembly, Abuja (NILDS)
Abstract
This study investigated how the online delivery of public services (e-government) has
impacted public trust in the Nigerian government. This was done using an electronic
survey conducted with 13,743 users of online government services. The study found
that that electronic public service delivery had (t = -4.73, p < 0.05) significant effect
on public trust in Nigeria. However, the practical significance as the t obtained -4.73 is
greater than t critical value -4.303 under 2 degree of freedom at 5% significance level. This
difference further implies that significant effect existed between service delivery and
public confidence with practical difference from the null value. Stemming from this
finding, the study concluded that the significant positive relationship is established
between electronic public service delivery and trust in government and it could
catalyse the promotion of trust in the Nigerian government.
Description
Keywords
E-Government, Trust, Public Trust, Public Service Delivery, Mistrust
Citation
Ishola, A. A., Abdulkareem, A. K. & Omolabi, I. (2021). E-government implementation in Nigeria: building a new paradigm for public trust. National Institute for Legislative and Democratic Studies, National Assembly, Abuja (NILDS) Journal of Democratic Studies. Vol. 2, December 2021, Pgs. 158-183. http://ir.nilds.gov.ng/handle/123456789/660