Privacy Violations, Breach of Confidentiality and Trust of Users by Nigeria GSM Telecommunication Service Pfrolviders
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Date
2018
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Faculty of Communication and Information Sciences, University of Ilorin, Kwara State
Abstract
Until about fifteen years ago not many people are familiar with the subscription to and the use of Global System for Mobile Communication (GSM) Telecoms services in Nigeria. However, the deregulation of the Telecoms industry brought about the introduction of key players with some pros and cons. Some of the benefits the industry serve to users include, ease of communication, text messaging and easier access to surfing. In spite of this, not many users are aware of the volume of customer right abuses that go on as they use these platforms. Mostly, such violations occur in the areas of breaches of consumers’ privacy, confidentiality and trust. This paper examines the types of privacy violations, breach of confidentiality and trust experienced by users of GSM Telecoms services in Nigeria. A structured questionnaire was used to collect field data from users of two foremost GSM Telecoms service providers in Nigeria The population of study was mainly students of the University of Ilorin, Kwara State. The sample size constituted a total of one hundred and twelve students selected through purposive sampling technique. Findings from this study indicated high level of privacy violations, breach of confidentiality and trust of users by GSM Telecoms service providers in Nigeria. These violations occur in the form of misuse of customer data, sending unsolicited adverts and calls to customers. The paper concludes that these abuses will last until appropriate policy laws are enforced by relevant regulatory bodies and platforms that protect consumer rights is activated.
Description
Privacy violations, Breach of confidentiality and Trust of Users
Keywords
Privacy, Violations, Confidentiality, Trust, Breach, GSM, Nigeria
Citation
International Journal of Information Processing and Communication, 6(2), 90-98