APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) IN HEALTH CARE SYSTEMS: IMPLICATION ON PATIENT’S SATISFACTION IN KWARA STATE SPECIALIST HOSPITALS.
No Thumbnail Available
Date
2011
Journal Title
Journal ISSN
Volume Title
Publisher
Advances in Management
Abstract
This paper seeks to investigate whether the implementation of Total Quality Management in Specialist Hospitals in Kwara State has a relationship with the patients’ satisfaction or not. Total Quality Management (TQM) practice has been adjudged to be a magic wand that helps management to check product or services defects on the spot. TQM enables the management to trace the point of breakage of quality and engenders the commitment of all organization members to quality goals of the organization.
Four specialist hospitals were selected for the study from four different local governments lfelodun, Ilorin East, Moro and Offa, 200 questionnaires were distributed among the local governments on the basis of 50 per local government. This paper concludes that there is a direct linkage between patient’s satisfaction and the implementation of TQM in specialist hospitals in Kwara State. In other words, TQM enhances patents’ satisfaction.
Description
Keywords
TOTAL QUALITY MANAGEMENT (TQM)