A comparative analysis of users satisfaction with library services in Public and Private Colleges of Education in Kwara State, Nigeria
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Date
2017
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Alore: Ilorin journal of Humanities
Abstract
This study comparatively examined students' satisfaction with library services in public and private Colleges of Education in Kwara State. A descriptive survey research design was employed for this study. Stratified random sampling technique was used to select a total of 500 respondents for the study. A self-developed questionnaire titled: "Satisfaction with Library Services Questionnaire (SLSQ)” was used for data collection. 4 - point likert scale and SPSS were used to analyse the data collected. The study revealed that 70% of public Colleges of Education library users (students) are more satisfied with the information resources available than their private Colleges of Education counterpart (15%); there was a significant difference in the satisfaction of students with the efficiency of library personnel in public and private Colleges of Education in Kwara State; there was a significant difference in the satisfaction of students' with library programmes in public and private Colleges of Education in Kwara State; and 56.2% of library users (students) in public Colleges of Education are more satisfied with the general library services than 35.8% of library users (students) in private Colleges of Education in Kwara State, Nigeria. It is on this basis that the study recommended that both the owners of public and private owned Colleges of Education should ensure that information resources required to facilitate effective service delivery of the library are adequately provided in order to meet the need and satisfaction of users.
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Users' Satisfaction, Library Services, Public College of Education, Private College of Education