Browsing by Author "Mustapha Adamu Zubairu"

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    Financial Inclusion and SME‘s Growth in Ojo Local Government Lagos State, Nigeria
    (BAYERO JOURNAL OF MANAGEMENT SCIENCES (BAJOMS), 2024) YUNUS AbdulrasheedBolaji; Opefolu Francis Olatunji; Muhammed Lawal Subair; Mustapha Adamu Zubairu; Ajayi Ayodeji Samuel
    The study examined electronic banking services and customer pattern of behaviour in selected banks in Ilorin metropolis. Multistage sampling method was used for the selection of 210 e- banking customers as respondents for the study and data were collected using a closed ended structured questionnaire. Multiple regression analysis using STATA version 11 was employed. Findings revealed a significant effect between e-banking service and customer switching behaviour in the selected commercial banks. It was concluded that e-banking customers of commercial banks were highly satisfied with electronic banking service with some little improvements. The paper recommends that the management and the board of banks should strive to maximize the benefits of electronic banking system to deliver improved service to their e- banking customers.