Browsing by Author "Bello Emmanue Anuoluwapo"

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    Organizational Change Management and Performance in Insurance Industry in Nigeria
    (Faculty of Business and Social Sciences, Crawford University Igbesa, Ogun State, 2016) Akindele Iyiola Tomilola; Akindele Iyiola Richard; Bello Emmanue Anuoluwapo
    Change has become a very important phenomenon in our day-to-day business activities, people tend to resist change in order to maintain the statoscope, hence the need to critically look into it and how it affects business performance. The study is to determine the effects of organizational change on organizational performance before and after the change process, and to assess the attitude of employees towards change and lastly, identify ways to manage resistance to change in order to achieve the desired organizational results. Primary and secondary data were used for the survey. Primary data was collected using structured questionnaire, while secondary data were collected from the archives of the company. The population for the study was 343 employees of Staco Insurance Plc., and a sample of I17 employees was selected using the Slovin's formula. Analysis was done using descriptive and inferential statistics. The result revealed that changes generally have positive effects on performance judging from the three indices (finance F= 6.04. P< 0.026 df= 2, customer measures F=14.81, P< 0.07 df = 2. process measure F=4.34,p <0.014 df=2. The result further revealed that workers attitude to change was negative. It was also found out that how change idea is conceived and implemented and cushion resistance will automatically have impact on the rate of success. Results also showed that sources of resistance differ according to the scope of change. The study therefore concluded that nothing stand still in the world of business, as change is the only thing that is constant and managing a change process is as important as change itself. It was recommended that organizations should put in place a change transition committee saddled with the responsibilities of carefully drawing out change plans and effectively implementing the change. Change managers should also carefully manage the human side of change in order to avoid resistance using the appropriate change strategies, thus, enhancing overall performance of the organization.