Does digital literacy predict e-government performance? An extension of Delone and Mclean information system success model

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dc.contributor.authorAbdulkareem, Abdulrazaq Kayode
dc.date.accessioned2021-11-03T13:26:45Z
dc.date.available2021-11-03T13:26:45Z
dc.date.issued2021
dc.description.abstractThis study empirically investigates the predicting role of digital literacy on e-government performance in Nigeria through the public value approach. Researches have advanced public value to evaluate government activities from the perspective of the citizens. Using an extended Delone and Mclean information system success model, with the underlying assumption that citizens with a high digital literacy will be able to use e-government services, which will, in turn, lead to satisfaction and high e-government performance. There is sparse literature on the predicting role of digital literacies on e-government performance. The study proposed a conceptual model based on 12 hypotheses that were tested using PLS-SEM. Data were collected through a structured questionnaire from e-government users in Nigeria. The major finding of this study is that digital literacy has a significant effect on the actual use of e-government, user satisfaction, and net benefits of e-government. The implications of the findings were discussed.en_US
dc.identifier.citationAbdulkareem, A. K., & Ramli, R. M. (2021). Does digital literacy predict e-government performance? An extension of Delone and Mclean information system success model. Electronic Government, an International Journal, 17(4), 466-493.en_US
dc.identifier.urihttps://uilspace.unilorin.edu.ng/handle/20.500.12484/6838
dc.publisherInderscience Publishersen_US
dc.subjectdigital literacyen_US
dc.subjecte-government performanceen_US
dc.subjectpublic valueen_US
dc.subjecte-serviceen_US
dc.subjectsatisfactionen_US
dc.titleDoes digital literacy predict e-government performance? An extension of Delone and Mclean information system success modelen_US

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