Diffusion of Information Theory and Senior Staff Attitude toward Paperless Information Processing and Communication in the Town Planning and Development Authority, Ilorin, Kwara State
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Date
2018-11
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Journal ISSN
Volume Title
Publisher
Journal of Media, Communication & Languages
Abstract
Against the backdrop that information and communication technologies are product of innovation which have become the bedrock of human activities, a qualitative study was undertaken to ascertain employees’ attitude toward paperless information processing and communication in the workplace. Anchored on Diffusion of Innovation theory, an in-depth interview was personally conducted with ten senior staff of Town Planning and Development Authority, Ilorin, Kwara State, Nigeria. Findings of the study reveal that most employees are desirous of having their workplace shift from a paper to paperless office due to ease of communication and other derivable advantages. Besides, lack of infrastructure confronts efforts at going paperless in the workplace. The study concludes that much of communication in most offices is greatly carried out through printed paper. The study recommends among other things the need for employers to take a holistic approach in ascertaining and providing basic infrastructure and training of staff to become computer literate so as to ensure an efficient paperless work environment.
Description
Keywords
Attitude,, Paperless, Communication, Information processing, Diffusion of innovation