Dimensions of Knowledge Sharing Behavior, Motivational Factors and Employee Performance of Selected New Generation Banks, Lagos, Nigeria
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Date
2025
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Publisher
African Journal of Management Research (AJMR). University of Ghana, Legon, Business School.
Abstract
Employee performance plays a pivotal role in
determining organizational success. However, due
to the incessant job turnover in the Nigerian banking
industry, the influence of critical factors such as
knowledge sharing behavior and motivation cannot
be underplayed. In view of this, this study
investigated the influence of the dimensions of
knowledge sharing behavior and motivational
factors on employee performance of selected new
generation banks, in Lagos, Nigeria. A survey
research design was adopted using a structured and
validated questionnaire to collect data for the study.
A stratified sampling technique was used to select
1,628 employees from Six new-generation banks
that are listed on the Nigerian Stock Exchange
(NSE). Data was analyzed using descriptive and
inferential (multiple regression) statistics. Findings
revealed that the dimensions of knowledge sharing
behavior and motivational factors influenced
employee performance positively in the selected
new-generation banks in Lagos, Nigeria. Personal
interaction had the most significant influence on
employee performance, followed by written
contributions and organizational communication;
while community of practice had the least
considerable influence on employee performance. In
terms of motivational factors, intrinsic motivation
made the most significant contribution to employee
performance compared to extrinsic motivation. This
study recommends that the management of new
generation banks should sustain and improve the
channels of sharing knowledge and equally motivate
employees appropriately to enhance their
performance.
Description
Keywords
Banking Industry, Employee performance, Knowledge sharing behaviour, Motivation, New generation banks
Citation
Afolayan, O.T (2025). Dimensions of Knowledge Sharing Behaviour, Motivational Factors and Employee performance of Selected New Generation Banks, Lagos, nigeria. African Journal of Management Research, 32(1), 63-82.