Health Consumer Expectations and Perception of Quality Care Services at Primary Health Care Level in Nigeria

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dc.contributor.authorSaka, M. J.
dc.contributor.authorAkande, T. M.
dc.contributor.authorSaka, A. O.
dc.contributor.authorBello, F. A.
dc.contributor.authorIsiaka, S. B.
dc.date.accessioned2021-05-27T08:05:22Z
dc.date.available2021-05-27T08:05:22Z
dc.date.issued2019
dc.description.abstractOBJECTIVE: The study examined the expectations of health consumers and perception used in judging the Quality of health care services at the primary health care level. METHODOLOGY: A cross-sectional study was carried out among randomly selected health consumers that had received health care services in the hospitals designated as primary health care facilities in Kwara State Nigeria. RESULTS: Overall health consumers’ means score expectations was 6.57 while perception was 5.80. Though was high in favour of females with no statistics significant difference. However, correlation test revealed significant association in socio-demographic variables such as age, occupation and educational status. Conversely, relationship was inverse in term of increase in education attainment with lower perception value (pv = <0.001). CONCLUSIONS: Expectation- perception gap was a major determinant of quality of health care services at primary health care levels. Significant relationship occurred between heath consumer’s age, occupation, educational status and overall expectation -perception of quality health care received. It is recommended that hospital management need to monitor the link between the expectations including perception of services received by patients for quality improvement at primary health care level.en_US
dc.identifier.citation18(1): 47-54en_US
dc.identifier.urihttps://uilspace.unilorin.edu.ng/handle/20.500.12484/5428
dc.language.isoenen_US
dc.publisherJournal of Liaquat University of Medical & Health Sciences.en_US
dc.subjectHealth Consumer Expectationsen_US
dc.subjectQuality Care Servicesen_US
dc.subjectPerceptionen_US
dc.subjectNigeriaen_US
dc.titleHealth Consumer Expectations and Perception of Quality Care Services at Primary Health Care Level in Nigeriaen_US
dc.typeArticleen_US

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