Gap Analysis of the Service Quality of a University ICT Centre in Nigeria
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Date
2017-11-02
Journal Title
Journal ISSN
Volume Title
Publisher
The Pacific Journal of Science and Technology
Abstract
Service quality has been identified and
2004).This paper examines service quality of a
documented as one of the key driving forces for
organizational survival, sustainability and is crucial
University Information and Communications
for the firm’s accomplishment. (Rust and Oliver
Technology(ICT).
Description
Keywords
quality of servce, QOS, information, communications, technology, university, center