Aliu, O. A.Osemene, 0. F.Addulraheem, A.Kasum, A. S.2023-05-272023-05-272011-06https://uilspace.unilorin.edu.ng/handle/20.500.12484/10839The study was carried out to assess how effective one of the operators of the new contributory pension scheme. Pension Fund Administrators (PFAs) - has been discharging their responsibilities. This survey was performed using purposive sampling technique to select active contributors and retirees from the new and the old schemes. Questionnaires were administered to respondents who were made to answer relevant questions hitherto rated on a 5-point Likert scale. Responses were analyzed using Z-statistics and Mann-Whitney test. Results showed that PFAs were not doing enough in the areas of updating the respondents on the movement in the pension fund and notification on the investment strategy to which their funds were channeled. All other roles such as level of customer service delivery rendered by PFAs, notifying respondents on fund performance and prompt payments were carried out satisfactorily. The study revealed among other things that the employment sector, employment status and pension scheme of the respondents had significant influence on the performance of the PFAs while the PFA type does not. Consequently, the study recommended among other things that PFAs should provide more strategic investment opportunities and information to contributors to increase their confidence in the new pension scheme.enPension, Reforms, Contributors, Retirees, NigeriaArticle